SHOPPING GUIDE FOR INTERNATIONAL CUSTOMER

Shopping information

Thank you for visiting Estella.K
We ship worldwide and to all international destinations.

Please note that the site is in Japanese only.

Shipping Service

International delivery, 3-10days. 4,000 yen includes shipping and handling.

The delivery date of reserved products is stated on each product page.

Shipping Method

1.Express Mail Service

Express Mail Service (EMS) is provided by Japan Post.
Shipping Transit Time : Within a week (It varies by destination country.)
EMS Service Area: See the below website of Japan Post
http://www.post.japanpost.jp/int/ems/country/index_en.html
If you request other shipping method such as International courier, please contact us.

2.DHL

In the case of areas that can't be delivered by EMS.
The official agency will ship by DHL.

Damage or Loss in Transit (Shipping Method: EMS only.)

When the parcel is shipped via Express Mail Service (EMS), the contents are insured.
In case of damage or loss, we ask Receiver to report the situation to the delivery agency.
“Guideline for damage report” is enclosed in a parcel.

Import duties, VAT, Customs clearance fee

If Import duties, VAT or customs clearance fee is imposed, it is paid by purchasers.
We regret that we can neither predict nor provide estimates for such fees.

Payment

Currency Japanese YEN only

Payment Method

Credit Card only.

VISA・JCB・MASTER・AMERICAN EXPRESS